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TESTIMONY FROM A RECENT PARTICIPANT IN THE UCLan MEDIATION COURSE

fghgfhfghWhen I attended the mediation course it was not with a career in mediation in mind! I felt mediation could be useful for my job as a lawyer but, beyond that, I hadn’t thought about how transferable its components were.

I was surprised at the calibre of the other participants. Amongst the barristers was Michael Redfern QC, Chair of the Alder Hey Inquiry, no less! In fact, the training room was filled with an eclectic mix of individuals of different ages, backgrounds and motivations – from confident, stentorian legal professionals, overflowing with eloquence and received pronunciation, to students with English as their second or third language.

It didn’t take me long to realise how useless at mediation I was! However, none of that mattered. During the course, as a result of the excellent content and the way it was delivered, I learned of the psychology, content and structure of successful mediation. It was a fantastic mix of fun, activities and information and I learned so much about where I had gone wrong with previous client and witness questioning techniques.

Within days of leaving the course, I began to notice how much the training had already altered my approach to dealing with people. No longer did I fire long, closed or leading questions at my subjects. Instead, my previous technique had been replaced with short, open questions.  Mediation is not about judging quickly and talking lots. It requires a far softer approach centred on listening, and in doing so, you will find yourself getting far more information as a result.

All in all, the whole process affords you skills that are incredibly transferable. Being able to listen and ask open questions is so useful in so many different areas of life.  I can honestly say that I think virtually anyone would benefit from being better at the skills that form mediation.

The ability to build bridges is so vital in life and business, it would be careless not to grab an opportunity to be better at it.

DATES FOR NEXT 2 MEDIATION COURSES:

12-16 Dec 2016

9-13 Jan 2017

For details please contact:

Email: mediationclinic@uclan.ac.uk
Telephone: +44 (0)1772 893070

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http://www.uclan.ac.uk/about_us/case_studies/uclan_mediation_centre_international_success.php

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